Email & Account Login Support
Common login issues and quick fixes — or call and let us walk you through it.
Forgot Password
Use official reset flow, check spam, and set a strong password.
Screenshot: Forgot Password
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Activation Email Missing
Check spam folders and filters; resend activation link.
Screenshot: Activation Email Missing
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Account Locked After Attempts
Wait, then use vendor support unlock or reset flow.
Screenshot: Account Locked After Attempts
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Can�t Find Download Button
We show the vendor dashboard path and where to locate downloads.
Screenshot: Can�t Find Download Button
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Works on Phone, Not PC
Try clearing browser cache or an incognito window; verify credentials.
Screenshot: Works on Phone, Not PC
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Subscription Not Found
Confirm email used at purchase; vendor demo to re-associate order.
Screenshot: Subscription Not Found
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2FA Codes Not Arriving
Check time sync on authenticator device or try backup codes.
Screenshot: 2FA Codes Not Arriving
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Device Count Incorrect
Remove old devices from vendor portal to free slots.
Screenshot: Device Count Incorrect
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Plan Shows Expired After Purchase
Sync with vendor activation records and check activation email.
Screenshot: Plan Shows Expired After Purchase
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Can�t Cancel Auto-Renew
Guide to vendor billing controls to cancel automatic renewals.
Screenshot: Can�t Cancel Auto-Renew
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