Email & Account Login Support

Common login issues and quick fixes — or call and let us walk you through it.

Forgot Password

Use official reset flow, check spam, and set a strong password.

Forgot Password
Screenshot: Forgot Password
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Activation Email Missing

Check spam folders and filters; resend activation link.

Activation Email Missing
Screenshot: Activation Email Missing
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Account Locked After Attempts

Wait, then use vendor support unlock or reset flow.

Account Locked After Attempts
Screenshot: Account Locked After Attempts
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Can�t Find Download Button

We show the vendor dashboard path and where to locate downloads.

Can�t Find Download Button
Screenshot: Can�t Find Download Button
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Works on Phone, Not PC

Try clearing browser cache or an incognito window; verify credentials.

Works on Phone, Not PC
Screenshot: Works on Phone, Not PC
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Subscription Not Found

Confirm email used at purchase; vendor demo to re-associate order.

Subscription Not Found
Screenshot: Subscription Not Found
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2FA Codes Not Arriving

Check time sync on authenticator device or try backup codes.

2FA Codes Not Arriving
Screenshot: 2FA Codes Not Arriving
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Device Count Incorrect

Remove old devices from vendor portal to free slots.

Device Count Incorrect
Screenshot: Device Count Incorrect
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Plan Shows Expired After Purchase

Sync with vendor activation records and check activation email.

Plan Shows Expired After Purchase
Screenshot: Plan Shows Expired After Purchase
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Can�t Cancel Auto-Renew

Guide to vendor billing controls to cancel automatic renewals.

Can�t Cancel Auto-Renew
Screenshot: Can�t Cancel Auto-Renew
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